Privacy policy

Welcome to our privacy policy...

What does this policy cover

Welcome to R3WARD, the online and mobile service of the R3WARD Media Group (Pty) Ltd (“R3WARD,” “we,” or “us”). Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Service, and your choices about the collection and use of your information.

This policy sets out how R3WARD collects and uses the information that we collect about you when you use the R3WARD services. This policy also explains the choices that you can make about the way that we use your information.

Information we collect and its use

We collect the following types of information about you:

Information you provide us directly

We may ask for certain information such as a name, email address, Facebook username and PayPal account when you register for a R3WARD account, or if you correspond with us. We may also retain any messages you send through the Service, and may collect information you provide in User Content you post to the Service. We use this information to operate, maintain, and provide to you the features and functionality of the Service. We may also use this information to correspond with you, and to address any issues you raise about the Service.

Information we may receive from third parties

We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” adding the R3WARD application, linking your account to the R3WARD Service, etc., that third party may pass certain information about your use of its service to Canva. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the R3WARD Service. You may also unlink your third party account from the Service by adjusting your settings on the third party service. If you unlink your third party account, we will no longer receive information collected about you in connection with that service.

Information we collect from you automatically

We may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service.

How we use your information

We use the information we collect about you for the following purposes:

Providing you with the Service: We use the information that you provide us to provide the Service to you. This includes allowing you to log in to R3WARD, operating and maintaining the Service, giving you access to your chatbots and apps and billing you for transactions that you make via the Service. We also use information we collect about you automatically to remember information about you so that you will not have to re-enter it during your visit or the next time you visit the site.

Customising the Service for you: We use information you provide us and information about you to make sure that your use of the Service is customised to your needs.

To communicate with you about the Service: We use your contact information to get in touch with you and to send communications about critical elements of the Service. For example, we may send you emails about technical issues, security alerts or administrative matters.

For matters that we are required to use your information by law: R3WARD will use or disclose your information where we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to exercise or protect the rights, property, or personal safety of R3WARD, our Users or others.

Sharing your information

We will not rent or sell your information into third parties outside R3WARD and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted in this section:

Who we may share your information with

We may share your information with third-party service providers for the purpose of providing the Service to you and to facilitate R3WARD’s interests, as outline above. Those service providers will only be provided with access to your information as is reasonably necessary for the purpose that R3WARD has engaged the service provider.

Some of the third parties that R3WARD may share your personal information with include providers who assist R3WARD with functions such as:

* Billing
* Customer support and customer management
* Email services
* Hosting and storage
* Analytics

Who you may choose to share your User Content with

Any information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings. Subject to your profile and privacy settings, any User Content that you make public is searchable by other Users. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information.

How we transfer, store and protect your data

Your information collected through the Service may be stored and processed in the South Africa or any other country in which R3WARD or its subsidiaries, affiliates or service providers maintain facilities. R3WARD may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. As a result, we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to South Africa or any other country in which R3WARD or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe

R3WARD cares about the security of your information, and uses appropriate safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as making use of Facebook login) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from R3WARD, at all times. However, R3WARD cannot ensure or warrant the security of any information you transmit to R3WARD or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the R3WARD Service, such as social networks. R3WARD is not responsible for the functionality or security measures of any third party.

Compromise of information

In the event that any information under our control is compromised as a result of a breach of security, R3WARD will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Your choices about your information

You may update your account information by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at support@r3ward.com.